UPS has customer service representatives waiting to take your call.

United Parcel Service, a leading provider in package delivery, offers a toll free customer service number for both domestic and international customers. The customer service department is open Monday through Friday from 7 a.m. to midnight Eastern Standard Time and Saturday from 7:30 a.m. to 9 p.m. Eastern Standard Time. Representatives can answer questions, assist in shipping packages, track packages and order personal and business supplies. Along with service representatives, there are also customer service managers and supervisors for additional support.

Call the UPS toll free domestic number at 1-800-PICK UPS (1-800-742-5877). If you are overseas and need to reach an international UPS office, you will need to consult the website to find a local number.

Listen to the automated message. This message will thank customers for calling UPS and ask what the phone call is regarding. Simply say, "Agent."

Listen for the pause and another automated message. This message will inform you that to get to the right agent, the caller must say what information he is seeking. Again say, "Agent."

Listen to the next message. Repeat "Agent" once more. You will now be directed to a live agent.


  • Do not yell into the phone because the voice system will not be able to understand your words.

    Avoid saying anything other than "Agent" to move through the system quickly.