If your HTC Status is not turning on, an external master reset may restore functionality. The master reset returns the device to factory default settings by reinstalling the operating system and default apps. If the Status does not boot up after an external hard reset, return your device to your carrier for repairs or replacement. Before you start the master reset, make sure the battery is fully charged. Keep in mind that the hard reset deletes all software and settings, and you will need to reconfigure the device after the reset.

Step 1

Remove the back cover from the HTC Status, and then remove the battery. Replace the battery and back cover.

Step 2

Press and hold the “Volume Down” key.

Step 3

Press and hold the “Power” key while holding “Volume Down.” The Android logo displays on the screen.

Step 4

Release the “Power” and “Volume Down” keys. The Android Recovery menu displays.

Step 5

Press the “Volume Down” key to highlight the “Factory Reset” option. Press the “Power” key. The phone resets to the factory default configuration.


  • Information provided in these steps applies to the HTC Status. Instructions may vary slightly or significantly for other HTC devices.


  • If you can turn on your HTC Status, you can perform a master reset from the device Settings > SD & Phone Storage menu.