The Motorola Droid X is shipped with a hardware Diagnostic mode that enables you to identify and troubleshoot issues with the device. Launching the phone in Diagnostic mode is similar to resetting the device with the hardware keys -- by pressing and holding a combination of hardware keys. However, to open the Diagnostic menu, you must first connect the Droid X to your computer with the USB data cable.

Step 1

Press and hold the “Power” key on the Droid X, then tap “Power Off” to turn off the device.

Step 2

Plug the standard USB end of the data cable into a USB port on your computer, but do not yet connect the other end of the cable to the Droid X.

Step 3

Press and hold the “Camera” button on the Droid X.

Step 4

Plug the micro-USB end of the data cable into the port on the Droid X while continuing to hold the “Camera” button. Hold the button for about 20 seconds after the device is connected to the PC. The phone starts in Diagnostic mode.