How to Track a Western Union Money Wire
11 SEP 2015
A Western Union money wire transfer is a quick and convenient way to get money to someone who needs it. Whether the money recipient is a bill collector, your child who's away at college or a family member or friend, you can easily send money at a Western Union location or from the comfort of your own home. Once the money is sent, it's important to be able to track the progress of your Western Union money transfer so you can feel secure that the receiver has gotten their money.
- Money transfer control number
1 How To Check a Money Transfer on the Internet
2 Retain your printed receipt
Retain your printed receipt from your Western Union money transfer made at a Western Union location or write down the money transfer control number provided to you on your computer screen when you send money from home. While you can still track your money wire transfer without a money transfer control number, it's best to have it in the long run as a part of the receipt for your transaction.
Go to the Western Union website home page. Click on the "Check Transfer" button located in the upper righthand corner of the screen.
4 Enter the money transfer control number
Enter the money transfer control number (MTCN), followed by the first and last name of the person who sent the transfer. Click "Check Status" to see the status of your transfer.
5 Fill out the portion
Fill out the portion of the online form for checking the status of a money transfer without the MTCN, if applicable. Enter the receiver's first and last name, followed by the sender's first and last name. Click "Check Status" to see the status of your Western Union money transfer.
6 How To Check a Money Transfer on the Phone
7 Call Western Union
Call Western Union's customer service number to check the status of your money transfer if it has been sent in the past three weeks. You must have your money transfer control number in order to check the status of your money transfer on the phone. As of June 2010, the phone number is 1-800-325-6000.
8 Follow the automated phone system
Follow the automated phone system prompts to find out the transfer status. Say "Yes" when asked if you want to check on the status of a money transfer. Respond with "No" when asked if you are the person picking up the money and "Yes" when you're asked if you're checking on the status of money sent.
9 Say or enter
Say or enter, using your phone's keypad, the 10-digit money transfer control number when prompted by the automated phone system. Once the correct number is entered, the system will respond with the status of your money transfer.
10 How To Check a Money Transfer In-Person
11 Bring your MTCN
Bring your MTCN to a nearby Western Union agent location. You can find the nearest agent location through the Western Union website.
12 Ask the Western Union agent
Ask the Western Union agent to check the status of your money transfer. Provide the MTCN so the agent can track your money transfer.
13 Retain your money transfer receipt and MTCN and
Retain your money transfer receipt and MTCN after receiving the results of your money transfer. This way you have a receipt of your transaction.