Some owners of the Droid Razr Maxx may have experienced issues with the device shutting off without warning. If your Droid Razr Maxx shuts off on its own, even when fully charged, first try wiping the cache partition to clear all temporary files. If the phone continues to shut off on its own, perform a factory data reset. The problem may be conflicting or bad app installations. A factory reset restores the original Android files and software to your phone. If you still experience the issue after the device is reset to defaults, return the phone for repair or replacement.

Wipe Cache Partition

Step 1

Press and hold the “Power” button, then tap “Power Off” to turn off the phone.

Step 2

Press the “Volume Up,” “Volume Down” and the “Power” buttons simultaneously to open the Boot Selection menu. Release all keys when the menu displays.

Step 3

Press the “Volume Down” button to scroll to the “Recovery” option, then press the “Volume Up” button to select the option and open the Recovery menu.

Step 4

Press and hold the “Volume Down” button, then press and release the “Volume Up” button. Release the “Volume Down” button.

Step 5

Press the “Volume” button to scroll to the “Wipe Cache Partition,” then press the “Power” key to select the option. The cache partition is cleared.

Factory Data Reset

Step 1

Tap the “Apps” tab in the Droid Razr Maxx home screen, then tap the gear icon to launch the Settings app.

Step 2

Tap the “Privacy” tab, then tap the “Factory Data Reset” option.

Step 3

Tap the “Reset Phone” option in the Factory Data Reset screen, then tap “Erase Everything.” The device restores, then reboots.