Google Chrome Won't Load Web Pages

If you have Chrome set to use a proxy, try connecting directly to see if that resolves the problem.
... Alexander Hassenstein/Getty Images News/Getty Images

In order for any browser to connect to a website, it performs a series of steps in quick succession. Your browser has to communicate with the computer, router, modem, the site you're requesting and then that information has to be sent back to you in the form of a functioning website. When you can't load a page in Google Chrome, the problem could be with any of the steps in the process.

1 Internet Malfunctions

It's possible that Chrome stopped loading sites because your Internet crashed and it can't get a strong enough connection to display a site. Open another browser like Opera, Firefox or Internet Explorer and attempt to connect to the same sites. If that doesn't work, the problem may be with your Internet connection. If your modem and router seem to be working properly, unplug both and wait a minute. Plug in the modem and wait until all the lights are active, then plug in the router. Once the router is working, reconnect to the Internet and try again.

2 Check the Sites

Sometimes the problem is with the site, not the browser. If the site isn't working on the other browser, that's another possibility. To check whether the problem is your connection or the site's, use Down for Everyone or Just Me (link in Resources). If Chrome won't load it, open it in another browser. Type in the address of the site you're trying to access to see whether it's down or you're just having trouble connecting.

3 Incognito

One way to see if your settings on Google are keeping a page from displaying is to open the page in Incognito mode. Incognito mode refers to a Chrome window that doesn't track the pages you visit, stores no information about your online activities and doesn't use your add-ons or cached information to display the pages. Click the three bar icon and then click "New Incognito Window." Type in the address of the website you want to view and then press "Enter." If it loads, the problem may be that you need to clear your cache. Click the three bar icon again and then click "Settings." Click "Tools" and then "Clear Browser Data." Select "From the Beginning of Time" and then click "Clear Browsing Data." When the process is complete, try connecting to the site again.

4 Scan for Viruses

If Chrome still won't connect and your Internet is working, try scanning your computer for viruses. Error 124, for example, indicates that there's a problem with a layered service provider, which could signal the presence of malware. Once the scan is complete, take the recommended steps to remove any problems you've discovered and then restart your computer. Try loading pages on Chrome again to see if malware was stopping the connection.

5 Check Your Error Message

If Google Chrome is displaying an error code, check it against Chrome's list of Web page display errors to determine exactly what the problem is (link in Resources). For example, Error 129 means that the server is misconfigured and that's why Chrome can't connect to it and won't be able to until the server is updated. Network error 105 means that Chrome can't find or load the page you're trying to access because of a problem with that page. You have to wait until that page is available again. Error 128 means that your antivirus may be preventing you from connecting to a page with Chrome. If you know the page is safe, adding it to the list of Exceptions or Trusted Applications on your antivirus will solve the problem.

Melly Parker has been writing since 2007, focusing on health, business, technology and home improvement. She has also worked as a teacher and a bioassay laboratory technician. Parker now serves as a marketing specialist at one of the largest mobile app developers in the world. She holds a Master of Science in English.