Training is only considered effective if it produces the results desired that were outlined during the original analysis for the creation of the course. While every effort can be made during analysis and creation of course work to make the training relevant and actionable on the job, without a proper evaluation of training, you never truly know whether the training achieved the objectives set forth in the analysis. A training evaluation report should have several sections, concentrating on different aspects of the course delivery.
Review with the course instructor the subject, delivery, ability to control the class, time management and ability to explain concepts further than the actual training documents, when needed. Write all your observations in a section for instructor evaluation in the training evaluation report.
Assess the training environment for comfort and ease of course delivery. Consider the size of the room and seating arrangement, whether equipment performed as needed, and if the time allotted for breaks was sufficient. Note your observations on the training environment in the training evaluation report.
Assess the course content for delivery effectiveness, variety, detailed information and course participation. Delivery effectiveness should address instructor-led and video delivery. Each course should contain all the information needed for the employee to perform the task after training with a variety of delivery methods, such as instructor discourse followed by hands-on practice. Every course should allow time for student participation and questions. Document your observations on content delivery method effectiveness in the training evaluation report.
Determine if the content of the course was relevant to the jobs of those who attended. Every training course should be able to justify to employees what’s “in it” for them by attending the course. Training courses should educate employees on new processes or equipment and provide instruction on how to improve performance. Document your observations on course relevance in the training evaluation report.
Identify shortcomings in the course, such as items that need additional training or items that need to be added to the training. Make note of any prerequisites that you may need to require prior to future offerings of the course. Identify areas where the course can be strengthened by adding “takeaways” such as laminated documents like quick reference cards. Document your observations on shortcoming and potential areas for improvement in the training evaluation report.
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