If you're having issues with your Twitter account -- or anything associated with your usage of the social network, such as if you receive harassing or abusive tweets -- Twitter offers multiple options for finding support to make a complaint. By choosing the contact method that best suits the situation, you can increase your chances of getting a timely response.
Reporting Specific Problems
When it comes to specific issues, like trademark violation and harassment, Twitter makes it easy to submit complaints. The "How Can We Help?" support page (see Resources) offers a range of situation-specific options, including violations, impersonation, spam, suspended accounts and self harm. Each link leads to a specific form that has radio buttons for classifying your problem, as well as fields for adding personal notes. By routing support requests, Twitter ensures that traffic goes to the correct staff member.
Making General Complaints
If your problem does not fit into any of the categories on the main contact page, use the general complaint form titled, "Report a Problem to the Support Team" (see Resources). In the "Regarding" drop-down menu, choose "My issue is not in this list," and then fill out as many fields as possible, including as much specific information as you can.
Many Twitter users are accustomed to using the site to tweet complaints to other companies. Twitter also maintains a support profile on the social network, monitored by staff who can help. If your Web-based complaints are not getting any traction, consider tweeting the problem to @Support. In many cases, the public nature of a tweeted complaint can prompt a faster response.
Twitter's support team runs a Facebook page, giving you another contact method. If you have not had success getting in touch with the Twitter support team, the Facebook page offers multiple options. You can publish a public post on Twitter's Facebook wall or send a message. It's likely that you'll have more success posting on the wall because it is public; if the page managers fail to respond, it sends a negative message to other fans.
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