If your Gateway Tab or Tab TP stops responding and nothing happens when you press or hold down the power button, you can force the device to shut down using the reset button. If problems persist, restore your phone to its factory condition and recover your data and settings from Google servers. To restore your information, your device must be synced with a Google account.

Step 1

Insert a paperclip into the hole located next to the power button and push down on the reset button to turn off the device.

Step 2

Turn the tablet back on and then launch Settings from the Home or Apps screen.

Step 3

Touch "Backup & Reset" under Personal and then check "Back Up My Data" to copy your data to Google servers.

Step 4

Touch "Factory Data Reset" on the same screen and then touch "Reset Tablet."

Step 5

Press "Erase Everything" to erase your data and restore the device to its factory condition.

Step 6

Follow the on-screen instructions in the setup wizard to reconfigure your tablet and sign in to your Google account. If you fail to sign in to Google using the setup wizard, you won't be able to resync your data.

Step 7

Return to Settings after completing the wizard and then press "Backup & Reset." Check "Automatic Restore" to recover your information.