If the screen on your Xperia Play has sustained physical damage, you must return the device to the manufacturer or place of purchase to have the screen repaired or obtain a new device. However, if the screen freezes up, turns black or displays as a blank screen, you can fix the touchscreen by performing a factory data reset. The factory data reset returns the Xperia Play to its original software and settings. Use the preferred method to perform the reset if you can open the Settings app. Otherwise, use the alternate method to reset the device by pressing a combination of keys.

Preferred Reset

Step 1

Tap the “Apps” icon in the Xperia Play home screen to open the Applications screen.

Step 2

Tap the “Settings” icon to launch the Settings app.

Step 3

Tap the “Privacy” option, then tap the “Factory Data Reset” tab.

Step 4

Tap the “Reset Phone” icon, then tap “Erase Everything” to confirm. The Xperia Play is returned to factory defaults, and the device reboots. Set up the device with your Google account.

Alternate Reset

Step 1

Press and hold the Power key until the phone vibrates. Release the Power key.

Step 2

Press and hold both the Power key and the Back button when you see the Sony Ericsson screen. The Initialization Mode screen opens.

Step 3

Tap “Reset Phone,” then tap “OK” to confirm. The Xperia Play is returned to factory defaults, and the device reboots. Set up the device with your Google account.